Zenarate for Simulation Training: Everything You Should Know

Zenarate — an AI-powered simulation training solution — can transform your team dynamic through dedicated training and practice. But what exactly does it have to offer?

In our comprehensive review, we’ll give you everything you need to know about Zenarate, including what it is, how it works, the most common use cases, its pros and cons, and another choice for people looking for more realistic at-scale sales training. 

What Is Zenarate?

Zenarate is an AI-powered simulation training coach that aims to help brands develop high-performing, client-facing teams. Using a single platform, teams can enhance their training and development return on investment (ROI) through simulated practice and AI coaching.

More than 150 customers from across the globe use Zenarate for their training and work enablement needs.

How does Zenarate work?

Zenarate works by leveraging artificial intelligence for skill-based learning to improve outcomes on your team. For example, people working in almost any industry can use this tool for new hire onboarding and training, or to boost the skills of existing employees. 

Who uses Zenarate?

There’s a plethora of different kinds of clients who use Zenarate, from the financial industry to healthcare and insurance. Some of their customers include companies like: 

• T-Mobile
• Discover
• Comcast
• Goldman Sachs
• Western Union
• Capital One

Top 3 Zenarate Solutions and Use Cases

Zenarate is mostly used for enablement and simulation-based training for almost any industry. Many clients use it for pre-hire screening, new hire onboarding and training, and live agent upskilling. Here are the three most notable use cases and solutions for this simulation training platform.

Simulation training

Zenarate is most known for its simulation training for both new hires and experienced employees alike. Using AI, this platform provides simulations for folks to practice their skills and improve their performance across the board. 

Its simulation training capabilities help fight against unconscious bias during training and ensure a more equitable work environment. With both guided and unguided practice stages, employees will experience lifelike practice in a safe space. That way, they can focus on their improvement and pinpoint exactly what they need to succeed. 

Zenarate’s “Learn It, Try It, Do It” sums up the experience: 

• Folks “Learn It” through dedicated practice with guided prompts to hone in on basic call skills, compliance requirements, and screen navigation
• They can then “Try It” by practicing unprompted while still getting live coaching insights
• Once the roleplay simulation training is over, folks can “Do It” by engaging with live clients

Call analysis

Using AI, Zenarate provides intelligent call analysis for work enablement leaders. Employers can check out a bird’s eye view of their team’s collective skills as well as an in-depth look into individual insights. That way, you can get a more comprehensive look at an employee’s compliance and call skills. 

Because Zenarate’s Call Analyzer automatically transcribes and scores calls, managers can focus on more pressing tasks and view these insights at any time. This analysis can also help employers better identify trends among their teams and areas for improvement. 

Simulation coaching

Last but not least, the simulation coaching offered by Zenarate is a popular feature. Managers can see what their employees need to work on and improve, and can better address skill gaps with the help of simulation coaching. 

Zenarate will make a comprehensive, personalized plan for each individual based on their performance, strengths, and weaknesses. Instead of taking a “one size fits all” approach to assess and address performance improvement, Zenarate can help company leaders create more custom plans for improved performance. 

The Pros of Using Zenarate 

There are tons of advantages to using Zenarate for simulation training, especially when it comes to work enablement and investing in your workforce. Here are the top pros of using Zenarate.

1. It’s easy to use.

One of the best things about Zenarate is that it’s easy to use. The majority of users have said the interface is intuitive and that there’s no steep learning curve. Some managers say their employees feel comfortable using the platform on their own with little to no extra help.

2. It allows folks to practice at their own speed, on their own time.

Even though Zenarate is a scalable solution, it also hones in on the individual level of performance improvement. In other words, people can practice at their own speed, on their own time. The personalization that comes with this kind of simulation training is well worth the effort of practicing, as users say their skills have improved thanks to the training capabilities. 

No matter how big or small your organization, Zenarate can provide custom feedback for improvement for teams and individuals alike. 

3. The customer support team is receptive and responsive to feedback.

One of the most underrated advantages of this tool is its support team. People who use Zenarate say its customer support team is not just receptive, but also responsive to user feedback. Users say they’ve reported specific issues and shared user feedback with Zenarate, and were happy to report that the feedback was taken seriously. In some instances, bugs and other issues have been mitigated solely due to user feedback. 

Of course, there are more benefits to using Zenarate, but these three advantages are the most commonly reported by folks who use the platform regularly. 

Disadvantages of Using Zenarate

Like any other platform, Zenarate isn’t perfect. Here are a few drawbacks to using Zenarate for simulation training and coaching to be aware of.

1. There doesn’t seem to be a free version or trial.

One of the drawbacks to Zenarate is that it doesn’t seem like there’s a free version or a free trial for folks who would like to test out the product. In fact, there’s not much information about pricing whatsoever, so the lack of cost transparency can be an issue for some. 

However, you can try to request a demo from the brand for those who are interested. 

2. There aren’t as many practice scenarios to choose from. 

Some folks who regularly use Zenarate have reported a lack of practice scenarios for users to choose from. Although most people seem satisfied with the available scenarios, other users have requested more scenarios for their employees. 

Yoodli as a Zenarate Alternative

If you’re looking for an alternative to Zenarate, look no further than Yoodli. It’s an online sales coach powered by AI that gives folks the most realistic roleplays on an intuitive, user-friendly platform. Big-name companies like Google, Dale Carnegie, and Korn Ferry have already tapped into Yoodli’s offerings to increase seller attainment and cut ramp.

Yoodli and Zenarate are similar in that they both offer AI-driven simulation training and coaching feedback. Yoodli, in particular, assesses individual performance during realistic sales roleplays to provide actionable feedback for improvement. Reps can choose from a variety of familiar sales environments, from cold calling to customer discovery calls, to practice their skills without risking a lost deal or client. 

However, you don’t have to be a sales rep to reap the benefits of these roleplays. Anyone can use them, whether you enhance your customer service abilities or implement cognitive learning strategies. Either way, the conversational banter is as lifelike and realistic as it gets since Yoodli can assume a variety of different customer personas. 

Plus, for company admin, there are personalization options that let enablement leaders make Yoodli their own, adjusting it based on their company’s specific methodology. Any brand can easily tweak Yoodli for their own needs and use cases, from manager training to pitch coaching. And unlike other competitors, the platform has enterprise-grade privacy, including SOC 2 Type 2, GDPR, and more.

When Google Cloud needed to train and certify more than 15,000 sales reps, Yoodli helped streamline and optimize the process. The results of this case study were so positive that Google expanded its use of Yoodli to other programs within the organization.

Plus, unlike Zenarate, anyone can get started for free with Yoodli at https://yoodli.ai/.

The Bottom Line

Zenarate is an option for simulation training that can help get your team up to speed. However, if you’re looking for more in-depth, realistic roleplay training, Yoodli might be a better fit, especially with its scalable training, coaching, and certification.

Sources

• Zenarate: “Call Simulator,” “Call Analyzer,” “Request a Demo.”
• G2: “Zenarate AI Coach.”